The short version
- We only collect what we need to fix what's broken and to keep the service honest.
- Your card number never touches our servers. Paystack handles payments; we only see whether a payment succeeded.
- Only the service professional assigned to your job receives your name, phone number and address, and no one else.
- Reviews show your first name only. Your phone number is never displayed publicly.
- Job-update SMS are part of the service. Marketing messages only if you opt in, and you can reply STOP at any time.
1 Who we are
FixAmNow ("we", "us", "our") is a home-repair service operated by [COMPANY LEGAL NAME: update after CAC registration], with offices at [OFFICE ADDRESS]. We connect households with verified service professionals: artisans (plumbers, electricians, painters and decorators, who work on the home itself) and technicians (phone, appliance and generator specialists, who work on the machines in it).
This policy explains what personal information we collect when you report a repair, create an account, receive a repair or leave a review, and everything we do with it. It applies to our website and any SMS or email messages we send you in connection with the service.
2 What we collect
Account details
Your full name, phone number, email address and a password. Your password is stored only as an irreversible scrambled hash, so not even our own team can read it. Your email is required so you can recover your account if you forget your password; password-reset links are one-time links that expire.
Job details
When you report a repair: the address where the repair happens, your description of the fault, the device or appliance involved, your availability, and the quote you approved. As the job progresses we also record its status, the payments made and the punch count on your loyalty card.
Photos, voice notes and videos
If you report a fault by photo, voice note or video, we store that media with your job. Our service professionals may also take photos of the completed work as proof of a job well done.
Reviews
If you rate a repair: the star rating, your optional comment, your first name and the month of the repair. Reviews can only be written for jobs that were completed and paid; that is what makes them verified.
Payment information: what we never see
We do not collect or store your card number, expiry date or PIN. Payments are processed by Paystack, our payment provider. What we receive from them is limited to the payment amount and whether it succeeded or failed.
Messages and technical records
Records of the SMS and email notifications we send you, and basic technical logs (such as login sessions) needed to keep the service secure and working.
3 How we use your information
- To run your repair: assign the right service professional, share the fault details and media with them, and let a supervisor oversee the job.
- To send you job updates by SMS and email: confirmation, quotes awaiting your approval, payment receipts and similar.
- To process your payment through Paystack and record loyalty punches on your card.
- To publish verified reviews under your first name only.
- To answer your support requests, and to keep your account secure (including one-time password-reset links).
- To improve the service, for example by seeing which categories of faults are most reported in which areas.
- To send marketing messages only where you opted in, and never as a condition of using the service.
5 SMS and email messages
Job updates are part of the service. Quotes awaiting approval, job status changes and payment receipts are sent to the phone number and email you gave us, because they are necessary to run your repair.
Marketing is opt-in only. Promotional messages (offers, new categories, loyalty reminders) are sent only if you consented. You can withdraw consent at any time by replying STOP to any SMS or using the unsubscribe link in any email. Saying no to marketing never affects your repairs, your loyalty punches or your reviews.
6 Reviews and public information
A review displays your first name only, the star rating, your comment if you wrote one, and the month the repair was fixed. Your phone number, full name and address are never shown on a review or on any public page. Ratings attached to a service professional's profile are the average of the verified reviews for their completed, paid jobs, and they cannot be edited by hand.
7 How long we keep your data
We keep your account and job history for as long as your account is active, because your job records support the workmanship warranty, your loyalty punches and the integrity of reviews. Fault photos and videos are kept with the job record as evidence for warranty claims. If you close your account, we delete or de-identify your personal data, except records we must retain for legal, tax or dispute-resolution purposes.
8 How we protect your data
- Passwords are stored hashed, never in readable form.
- Access to your details inside our system is restricted to the assigned service professional, their supervisor and the team members who need it to support you.
- Card payments are handled by Paystack, a PCI-DSS compliant payment provider.
- Connections to our site are encrypted (HTTPS), and password-reset links are one-time links with limited validity.
No online service can promise absolute security, but we treat your home address and phone number with the same care we would want for our own.
9 Your rights
Under the Nigeria Data Protection Act 2023, you have the right to:
- know whether we hold your personal data, and get a copy of it;
- ask us to correct anything that is inaccurate or incomplete;
- ask us to delete your personal data (subject to the legal exceptions in section 7);
- withdraw your consent for marketing or any processing based on consent;
- object to processing, and to complain to the Nigeria Data Protection Commission (NDPC).
To use any of these rights, contact us using the details in section 13. We will respond within the timeframes required by law, at no charge to you.
10 Children
FixAmNow is intended for adults aged 18 and above, since repairs involve letting a service professional into your home and paying for a service. We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.
11 Cookies
We use only the essential cookies a website needs to function: a login session cookie (keeps you signed in) and a security cookie (protects forms against forgery attacks). We do not use advertising cookies or third-party trackers, and we do not profile you for ads. You can clear or block cookies in your browser settings; the site will simply ask you to log in again.
12 Changes to this policy
If we make meaningful changes to this policy, we will update the date at the top of this page and, where the change affects you materially, notify you by SMS or email before it takes effect. The version published on this page is always the one that applies.
13 Contact us
Questions, data requests or complaints about this policy: we would rather hear from you than have you wonder.
- Email: [SUPPORT EMAIL]
- Phone / WhatsApp: [SUPPORT PHONE]
- Office: [OFFICE ADDRESS]
- Operator: [COMPANY LEGAL NAME: update after CAC registration]